Quality of service

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We will establish new performance standards for federal services.

Busy Canadians deserve better service from their government. We will establish new performance standards, including streamlining applications, reducing wait times, and offering money-back guarantees.

Performance will be independently assessed and publicly reported. We will start with the services hardest hit by years of cuts by Stephen Harper: Employment Insurance, veterans’ services, immigration, and EI and CPP appeals.

We will also ensure that all federal services are delivered in full compliance with the Official Languages Act.

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